Novotel Warszawa Centrum is a great accessible option for manual wheelchair users and it probably offers the best view of downtown Warsaw.
The hotel is very well located right in the middle of Warsaw, only 5 minutes rolling from the Warsaw Central Station and there are many restaurants, bars, shops, and cultural institutions close by for great sightseeing, including the tallest building in the city, the Palace of Culture and Science, a ‘present’ from Stalin to the Polish people.
Wheelchair access throughout the hotel is pretty good, the hotel entrance has no steps and is equipped with a revolving door that has a wheelchair symbol button that slows it down making it easier for you to get in. Apart from that, you also have an accessible door by the entrance and members of the security staff are also always ready to give you an extra hand.
The reception and lobby area is spacious and well designed with contemporary decor, here you can also find a wheelchair-friendly bathroom.
The buffet breakfast is extensive with a range of hot and cold options but it can get a bit congested, particularly for a wheelchair user, so after choosing my food, I opted to park my wheelchair by the restaurant tables. It worked pretty well and the tables have the perfect height.
Members of the staff were always offering help, asking me where I would like to be, moving chairs around and offering to bring me eggs, coffee and whatever I want. Such a great service, especially from two young ladies (Olena and Julia) who spoke well English and made sure I was well fed.
The Restaurant & the NovoSquare Lounge Bar always had a couple of friendly smiling faces also provided great service. Snacks and International dishes are served here, and you can choose from a variety of wines, beers, coffee, and other beverages as well as delicious desserts.
The whole place is wheelchair-friendly and it is ideal for socializing, the tables have an appropriate height for you to accommodate your wheelchair but you can also transfer to one of the many modern & comfy armchairs they have there.
The whole ground floor is step-free and very easy to get around.
The wheelchair-friendly room had another interconnecting room if needed for a larger family, a personal assistant or a group traveling together. There were then 2 rooms connected, one with a single bed and an accessible bathroom and one with a double bed and a bathtub in the bathroom, which was not accessible.
Both rooms were spacious enough for a manual wheelchair and it had a very comfortable bed, tea and coffee facilities, a mini-fridge, TV, lots of storage space, a safe, hairdryer, and soap and shampoo and even welcome snacks.
The accessible bathroom was fully accessible with hand-bars, roll-in shower and sink, and flip-down shower seat and a fold-away mirror at head height. The bathroom was a bit too tight but everything was very well organized and clean.
Unfortunately neither the room or the bathroom was accessible for electric wheelchair users but we had a meeting with the hotel’s General Manager Mr. Mincho and it was said that the rooms will be renovated and redesigned in about 2 years time, so Novotel Warszawa Centrum will also be welcoming those with a higher injury level and/or electric wheelchair users. We also made suggestions of how the room accessibility could be improved in general as well as acquiring a hoist for those with less mobility.
In general, the wheelchair-accessibility provided matched my needs (T3 complete paraplegic - manual wheelchair user) and therefore, I strongly recommend this hotel for its great location, accessibility, and excellent customer service.